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REFUND & RETURN POLICY

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your treatment or product purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return of a product, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Services, once performed, are not eligible for returns.

Non-Returnable Items:

  • Services performed by at1.AESTHETICS
  • Gift cards

 

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your product return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, check your bank account again, then contact your credit card company and your bank. If you’ve done all of this and still have not received your refund, please contact us at [email].

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email] and send your item to our clinic’s address.

Shipping returns

To return your product, mail it to our clinic’s address. You will be responsible for your own shipping costs for returning your item. Shipping costs are non-refundable.

Need help?

Contact us at [email] for questions related to refunds and returns.