At At1.Aesthetics, we are committed to providing exceptional service to all our clients. To ensure smooth operations and fairness, we have established the following cancellation policy:

1. Appointment Cancellation:

   • Cancellations must be made at least 24 hours prior to your scheduled appointment.
   • Late cancellations will incur a fee equivalent to 50% of the service cost.

2. No-Show Policy:

   • Clients who fail to attend their appointment without prior notice will be charged the full cost of the missed service.
   • Repeated no-shows may result in future booking restrictions.

3. Late Arrivals:

   • If you arrive more than 15 minutes late, we may need to reschedule your appointment to ensure adequate time for your service.
   • A late arrival fee may be applied, and the appointment duration may be shortened to accommodate the next client.

4. Rescheduling:

   • Rescheduling requests must be made at least 24 hours in advance.
   • Late rescheduling may be treated as a cancellation, and the same fees will apply.

5. Prepaid Services:

   • Refunds for prepaid services are only available if cancellations are made at least 24 hours in advance.
   • For package deals, the same 24-hour notice applies to each individual session.

6. Emergency Cancellations:

   • We understand that emergencies happen. If you need to cancel due to an emergency, please contact us as soon as possible. We will handle such situations on a case-by-case basis.

7. Contact Information:

   • To cancel or reschedule an appointment, please contact us at [insert contact details] during our business hours.

We appreciate your understanding and cooperation in helping us maintain a high standard of service. Thank you for choosing At1.Aesthetics for your beauty needs.